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Service Delivery Manager

  • Location:
    Haryana Haryana Haryana Haryana , India India India India
  • Salary:
  • Job type:
  • Posted:
    11 months ago
  • Category:
    Sales & Marketing
  • Deadline:
    June 25, 2020

Job ID 3044190
Primary Location Gurgaon, Haryana, India
Date posted 06/20/2019
HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.

HP has an impressive portfolio and strong innovation pipeline across areas such as:

• blended reality technology – our unique Sprout by HP will change the way people do things
• 3D printing
• multi-function printing
• Ink in the office
• tablets, phablets, notebooks
• mobile workstations

We are looking for visionaries who are ready to make an impact on the way the world works. At HP, the future is yours to create!

If you are our > in < India>, you will have a chance to

Lead and develop product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes Represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral.
Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements.
Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth.
Responsible for revenue and margin contribution for a set of (more than one) solutions or services.
Utilizes in-depth understanding of customer business and complex requirements to develop business case, validate the solution, and demonstrate services added value.
Utilizes technical and business skills to lead complex cross- functional activities that drive continuous growth of the services business.
Provides mentoring and guidance to peers and lower level employees .
Are you a high-performer? We are looking for an individual with:

Typically 8+ years to establish proven track record in Service Business Management.
Basic experience in one of the related disciplines of delivery, solution architecting or business planning prior to taking business management role .
ITIL Certified
Female candidates will be preferred
Knowledge and Skills:

Medium to high knowledge of IT and services industry.
In-depth knowledge of company organization and policies, HPS services offerings, end to end processes, tools, and routes to market.
Problem detection and analysis of root cause.
Proven ability to lead teams to achieve results, exercise independent judgment and handle unique situations to accomplish goals in tight time frames.
Demonstrated skills in planning and financial analysis.
Medium level of planning, project management and change management skills. Project and change management training and certification as appropriate.
Good presentation skills. Ability to influence different functions, geographies, and the ability to build strong consensus. Impacts internal and external clients on WW basis.